MBA Stories: Rajesh Jagadish

 Rajesh Jagadish is an alumnus of the Executive MBA programme at HEC Paris in Doha. He’s currently working as Head of TV and Multimedia Business at one of the world's largest mobile telecommunications companies, Ooredoo, headquartered in Qatar.

If you asked me if the MBA was stressful, I would say no. If you asked me if the MBA was challenging, I would say yes, definitely. Managing your work, family and finding the time to study for 18 months can be very demanding but it is worth every minute. In my opinion, an MBA is a lifetime investment.

Before I began my MBA, I completed an Engineering in Electronics and Telecommunications degree and subsequently landed my first job as a senior technician at the airline Emirates. Then I started moving from engineering roles towards more managerial roles and for the last seven years I have at worked at Ooredoo, the international telecommunications company headquartered in Doha, Qatar.

Ooredoo has given me the opportunity to move up the corporate ladder, providing me with the skills and tools necessary to become an expert in my field.

However, a few years ago I realised my knowledge was limited to just engineering. I was missing out on the bigger picture and the entire strategy of a business. I decided that I had to make a change, and therefore pursued an Executive MBA course at HEC Paris, on their campus in Qatar.

Before I began the course, I was completely focused on just using the MBA to increase my knowledge, but now I have finished it, I can honestly say I’m a completely different person. I now question everything, challenge the status quo, and embrace change.

The entire MBA experience has been life-changing. I have learned how to improve my leadership skills and learned about areas such as marketing, strategy, operations and human resources. The leadership in context module also helped me reflect on how I’ve have changed as a leader, with opinions from superiors, colleagues and peers.

In addition to the business excellence taught in the classroom, the mobility within the programme gave me the opportunity to go to China and Paris where I learned about the cultures of these places and how they are progressing strategically towards a national vision. The trips included inspirational talks from speakers and dignitaries from local governments and a variety of industry leaders. It was an inspiring experience that I would never have had without the Executive MBA.

While the faculty have been top class, I have learned a lot from my 45 peers from 30 different nationalities. My peers have given me insights into how different organisations work. The diversity of people in the classroom created an exceptional learning environment, which we all benefitted from.

Since completing the course, the skills I’ve learned from the MBA have been extremely useful, not only in enhancing my ability to think ‘outside the box’, but because it has given me the confidence and ability to help in other departments at work. This includes enabling strategy, communication between departments, marketing where I created an action plan to increase revenue by 49%, and digital transformation in which I undertook a project to digitalise the customer experience and reduce wait time online.

I truly believe that I have empowered the workforce around me simply by understanding that different people are motivated by different things. This is something my MBA taught me and that I have successfully implemented within Ooredoo.

The MBA also truly developed my people skills. I have learned to listen more, make more accurate decisions, and ignore my biases. I have seen my conflict management skills improve and I can now see the bigger problem rather than just looking at the tip of the iceberg.

Throughout this journey, I have gained a wider knowledge of my surroundings. This has enabled me to practice ‘The more you know the more you dare’ mantra, which I think applies to all HEC alumnus, including me. I am proud to be part of this great institutions.

Rajesh Jagadish talks about how the knowledge and experience he gained from his MBA at HEC Paris has helped him throughout his career at Ooredoo, one of the world's largest mobile telecommunications companies.